Here you’ll find information about session fees, rebates and funding options, payment, and cancellations. If anything is unclear, you’re welcome to get in touch.
Private health rebates and funded sessions may be available through private health insurance, WorkCover Queensland, Victim Assist Queensland, NDIS, and some EAP providers.
Session fees
Sessions are 60 minutes and available in person, online or by phone.
Standard rate: $150
Local community rate: $130
Available to Cassowary Coast residents for in-person and online sessions.
Concession rate: $115
Available to military veterans and government concession card holders.
15-minute introductory chat: No fee.
Standard rate: $150
Local community rate: $130
Available to Cassowary Coast residents for in-person and online sessions.
Concession rate: $115
Available to military veterans and government concession card holders.
15-minute introductory chat: No fee.
If these fees feel difficult at the moment, or if you’re unsure which rate may apply, please get in touch before your session. Where possible, a reduced rate or another arrangement can be considered.
Rebates and funding
Private Health insurance: I am registered with a number of major private health funds, including Bupa, Medibank, HCF and ahm. If you have private health insurance, it’s best to check with your fund whether your extras cover includes counselling or psychotherapy, and what rebate may apply.
If your fund does provide cover, you will receive a receipt after your session to submit to your insurer. Claims are not processed at the time of the appointment.
Funded Sessions (WorkCover Queensland, Victim Assist Queensland and NDIS): If you are accessing counselling through WorkCover Queensland, Victim Assist Queensland, or as an NDIS plan-managed or self-managed participant, sessions may be fully funded, with no out-of-pocket cost to you.
Where approval is in place, session fees and any pre-approved reports or clinical documentation are invoiced to the relevant funding body or through your NDIS arrangements.
Employee Assistance Programs (EAPs): Many employers offer counselling through an Employee Assistance Program. To find out whether this is available to you, please check with your HR team or your workplace intranet.
I work with several EAP providers, including Converge International, Eudoxia, Clearhead, Mindway EAP and TELUS Health. If your workplace uses one of these providers, you can request to have your sessions with Cassowary Coast Counselling.
Mental Health Care Plan: If you have a Mental Health Care Plan, please contact me about the reduced rate available. At present, counsellors and psychotherapists are not recognised by Medicare in the same way as eligible Better Access providers, so Medicare rebates do not apply to sessions with me.
You may find, however, that the reduced fee is similar to, or lower than, the out-of-pocket gap many people pay when seeing a psychologist under a Mental Health Care Plan.
If your fund does provide cover, you will receive a receipt after your session to submit to your insurer. Claims are not processed at the time of the appointment.
Funded Sessions (WorkCover Queensland, Victim Assist Queensland and NDIS): If you are accessing counselling through WorkCover Queensland, Victim Assist Queensland, or as an NDIS plan-managed or self-managed participant, sessions may be fully funded, with no out-of-pocket cost to you.
Where approval is in place, session fees and any pre-approved reports or clinical documentation are invoiced to the relevant funding body or through your NDIS arrangements.
Employee Assistance Programs (EAPs): Many employers offer counselling through an Employee Assistance Program. To find out whether this is available to you, please check with your HR team or your workplace intranet.
I work with several EAP providers, including Converge International, Eudoxia, Clearhead, Mindway EAP and TELUS Health. If your workplace uses one of these providers, you can request to have your sessions with Cassowary Coast Counselling.
Mental Health Care Plan: If you have a Mental Health Care Plan, please contact me about the reduced rate available. At present, counsellors and psychotherapists are not recognised by Medicare in the same way as eligible Better Access providers, so Medicare rebates do not apply to sessions with me.
You may find, however, that the reduced fee is similar to, or lower than, the out-of-pocket gap many people pay when seeing a psychologist under a Mental Health Care Plan.
Reports and written support
From time to time, you may need reports, letters, or other written support (for example, for court, an employer, WorkCover, your GP, or another provider). As these can be time‑intensive, they may incur an additional fee based on the time involved.
Full details, including current fees, are provided in the intake and consent form.
Full details, including current fees, are provided in the intake and consent form.
Payment
For in-person appointments, payment is required on the day of the session. Major credit cards and chip-enabled debit cards are accepted. If you prefer to pay in cash, please bring the exact amount, as no change is available onsite.
For phone and online sessions, an invoice will be emailed the following day. Payment terms are 5 calendar days.
If you use direct deposit, payment details will be provided on your invoice or on request.
For phone and online sessions, an invoice will be emailed the following day. Payment terms are 5 calendar days.
If you use direct deposit, payment details will be provided on your invoice or on request.
No fee for cancellations or rescheduling
If you need to cancel or change your session, there is no cancellation fee. Please call or text me as soon as you can so I can offer that time to someone else.
Please use phone or text rather than email for appointment changes.
Please use phone or text rather than email for appointment changes.
Professional status
I am a psychotherapist holding a Master of Gestalt Therapy. I am a PACFA Registered Clinical Psychotherapist (Reg. 32689), an ACA Level 3 Counsellor (Member 1182), and an approved WorkCover Queensland provider. Some private health funds recognise PACFA and ACA providers; rebate availability depends on your level of cover.
